RETURNS - REFUNDS - CREDIT:

In the unlikely event that you may need to return your purchase, in order to deal with your return efficiently, it is important that you read the following policy definitions and our returns procedure carefully.

ALL SALES ARE FINAL! Due to the personal nature of our products, we DO NOT accept non-defective returns or exchanges of items that have been opened. Only manufacturer defects or items with damages as a result of shipping will be authorized for return.

If we cannot provide you with the same product in exchange for a defective product, we will issue you a Credit. DVDs are returnable only if unopened or faulty due to a manufacturer's defect.

If your item is defective: Please inspect all packages promptly. If you received items that are broken upon delivery or defective, we will gladly send a replacement or exchange, or issue you a refund for the price of the product. You must call or e-mail us within 15 days of receiving the broken/defective product. Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

You must request a return for refund within 15 days after the invoice date and the merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. Items returned without original packaging will only be offered store credit or exchanges. No refund requests will be accepted after 15 days.

Each return must have a RMA (Return Merchandise Authorization) number. To request an RMA number, please e-mail us at info@funandsexytoys.com and include your order number and reason for return. Also, please let us know if you would prefer an exchange or refund.

One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns. When returning a product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Fun and Sexy Toys will not be responsible for any shipping loss from your side. The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance. Please allow 2-7 business days to process your return. Credits should appear within two billing cycles. Please contact us at 1-813-442-6202 or info@funandsexytoys.com for more information.

To return an item for a refund or exchange, please send it to the address listed below. Be sure to include your name, address, daytime phone number, e-mail address, and your order number and please make sure you include the RMA# you received from us.

We make it a policy to keep as much of our merchandise in inventory at all times. However, there might be occasions in which we will run short of a complete shipment (i.e. for very large orders) and we will need to order from the merchandiser to complete the shipment to you. This may cause a slight delay, but we will contact you immediately to inform you of any potential delay. You could either agree to the delay or cancel the order, either in part or completely. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

There are also products in our inventory that are specialty items or might be discontinued by the manufacturer, due to style changes, etc. In these instances, we may not be able to purchase more of these items from our suppliers. In these cases, we will give you the option to either receive a full/partial refund or a credit from our online store which will allow you to purchase other items, usually within a full year.