Terms and Conditions


In the unlikely event that you may need to return your purchase, in order to deal with your return efficiently, it is important that you read the following policy definitions and our returns procedure carefully.

Please note that pre-authorization (RMA#) is required for all returns and exchanges.

ALL SALES ARE FINAL! Due to the personal nature of our products, we DO NOT accept non-defective returns or exchanges of items that have been opened. Only manufacturer defects or items with damages as a result of shipping will be authorized for return.

If we cannot provide you with the same product in exchange for a defective product, we will issue you a Credit. DVDs are returnable only if unopened or faulty due to a manufacturer's defect.

If your item is defective: Please inspect all packages promptly. If you received items that are broken upon delivery or defective, we will gladly send a replacement or exchange, or issue you a refund for the price of the product. You must call or e-mail us within 15 days of receiving the broken/defective product. Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

You must request a return for refund within 15 days after the invoice date and the merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. Items returned without original packaging will only be offered store credit or exchanges. No refund requests will be accepted after 15 days.

Each return must have a RMA (Return Merchandise Authorization) number. To request an RMA number, please e-mail us at info@funandsexytoys.com and include your order number and reason for return. Also, please let us know if you would prefer an exchange or refund.

Please write the RMA number on your mailing label when you return your merchandise. Example: RMA#1234

One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns. When returning a product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Fun and Sexy Toys will not be responsible for any shipping loss from your side. The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance. Please allow 2-7 business days to process your return. Credits should appear within two billing cycles. Please contact us at 1-813-442-6202 or info@funandsexytoys.com for more information.

All refunds will be made to the person/credit card that made the original purchase - no exceptions.

To return an item for a refund or exchange, please send it to the address listed below. Be sure to include your name, address, daytime phone number, e-mail address, and your order number and please make sure you include the RMA# you received from us.

Sun Tropical Enterprises, Inc.
Attn: FAST Returns
P.O. Box 82421
Tampa, FL 33682

Privacy Policy

Fun and Sexy Toys and its parent company, Sun Tropical Enterprises, Inc., have the utmost respect for your privacy and personal identification and keeping them safe is one of our highest priorities. We will never sell, rent, or give any information about you or your order to any company or individual. If you ever receive any contact from us that you did not request, please e-mail Customer Service with information about the e-mail so that we can make sure you do not receive more unwanted messages.

If you choose to provide our website with your e-mail address in order to receive our periodic newsletters and promotions, you are agreeing to "opt-in" or subscribe to these e-mails. However, if you no longer want to receive newsletters or promotional e-mails from us, just hit reply to the email you receive, replace the subject line with the word UNSUBSCRIBE, and we will remove your e-mail from our Opt-In list. You will receive a confirmation e-mail letting you know that you have been removed.



All packages shipped from Fun and Sexy Toys are discreetly packaged in plain brown boxes, padded envelopes, or USPS supplied packaging. Our name appears as "Sun Tropical Enterprises, Inc." on the return address and on your credit card receipt. Packaging makes no mention of the nature of the contents, except when required by international customs regulations.



We want you to know that you are completely secure when ordering from FunandSexyToys.com. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.



We make it a policy to keep as much of our merchandise in inventory at all times. However, there might be occasions in which we will run short of a complete shipment (i.e. for very large orders) and we will need to order from the merchandiser to complete the shipment to you. This may cause a slight delay, but we will contact you immediately to inform you of any potential delay. You could either agree to the delay or cancel the order, either in part or completely. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

There are also products in our inventory that are specialty items or might be discontinued by the manufacturer, due to style changes, etc. In these instances, we may not be able to purchase more of these items from our suppliers. In these cases, we will give you the option to either receive a full/partial refund or a credit from our online store which will allow you to purchase other items, usually within a full year.

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